March 16, 2020 Ashley Miller

Important Update on COVID-19

Travel Machine is closely monitoring the COVID-19 outbreak worldwide. As always, our client’s safety and well-being is our top priority. As the situation continues to evolve, we understand that you may have concerns about your current and future travel plans.

On March 11, President Trump banned foreign nationals from many European countries from entering the U.S. Additionally, U.S. citizens arriving from these countries must fly into the U.S. through 13 airports for screening and possible quarantine. Here is the full Department of State notice with the countries impacted and further details. The U.S. Department of State also issued a Level 3 Global Health Advisory advising U.S. citizens to “Reconsider All Travel Abroad.” The full text of that statement can be found here. Both of these were followed by many short-term cancellations of cruise and land itineraries.

We know that the decision on your current and future travel plans is a very personal one, but I wanted to let you know that our travel advisors are here to discuss any questions you may have and options that may be available to change or cancel your travels. If you are considering canceling, it is also important to contact your travel insurance provider to assess coverage. As you may have heard, many policies are not covering “Fear of Travel” due to Coronavirus at this time.

Additionally, we have been working closely with cruise lines, tour operators, hotels and other travel service providers to promote your interests and many have changed their cancellation and or payment options to allow you more time to make your decision in this rapidly changing situation. It is important that you consider all factors when making such decisions, but your health and comfort level are paramount. Again, we are here to discuss and to help you ascertain all the options and factors you should be considering. Our agents are experiencing longer hold times with suppliers because of this is you need immediate assistance or have questions email would be the best way to get in contact with them.  You can also send an email to info@travelmachine.net with your agent’s name and departure dates in the subject line if possible.

We all hope the situation stabilizes and resolves quickly, but while it is evolving it is important to refer to verified information sources. We recommend the CDC (Centers for Disease Control)WHO (World Health Organization) and US Department of State Advisories as the best resources at this time.

Thank you for trusting us as we planned your past travels. We look forward to helping you navigate the current situation and hopefully in the very near future, planning wonderful adventures worldwide again.

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